Why Needed?
IT Operations (ITOps) services are a must for organized IT operations and cost savings.
Necessity to respond to rapid changes in global IT operations, Demand for innovative technology, Demand for operational reliability and efficiency -> tried-and-true,global NO.1 standard operatingsystem with system operation experience from Samsung Group and leading domestic manufacturers, Customizable solutions from AI to big data and blockchain, to other various solutions before deployment, Ensured stable and efficient system operation on combination of IT and business expertise
Necessity to respond to rapid changes in global IT operations, Demand for innovative technology, Demand for operational reliability and efficiency -> tried-and-true,global NO.1 standard operatingsystem with system operation experience from Samsung Group and leading domestic manufacturers, Customizable solutions from AI to big data and blockchain, to other various solutions before deployment, Ensured stable and efficient system operation on combination of IT and business expertise
The world’s No. 1 manufacturer of construction heavy equipment parts implemented Miracom's MES solution to manage logistics for import/export and core processes. After the implementation, the customer decided it would be more efficient in terms of cost and labor to outsource the operation service to a smart factory ICT Company than to maintain the MES on their own. Therefore, they adopted Miracom's remote operation and monitoring service. While monitoring the system operation status, Miracom detected abnormal symptoms of disk I/O over-occupancy of the firm, analyzed the root cause, and proposed a solution. The customer's IT staff could stabilize the quality of the MES service by eliminating the cause of increased traffic during problem hours and resolving it quickly to avoid production interruptions.
South Korea's No. 1 pet food company built smart factory to secure a world-class, state-of-the-art feed production plant and establish its position as a global pet product leader. After the implementation, the customer asked Miracom for maintenance services to ensure systematic operation. Miracom notified the firm of the insufficient capacity of the DB server table space through system operation status monitoring. Miracom's sales representative suggested a plan to secure table space capacity, and the customer was able to operate the MES system stably by acquiring storage increase, mounting DB services, and table space capacity.
The core material company for secondary batteries, needed to improve the functionality of its MES system from time to time due to the diversification of its processes. Therefore, the firm sought to improve its functions and programs through Miracom's remote operation service. Depending on the additional tasks required during factory operations, the customer could readily request improvements such as configuring a detailed engineering data inquiry function, developing a function to change LOT quantity, and improving the RMS* capability through the integrated VOC system. Miracom enabled the firm to quickly check the progress through the real-time dashboard to proceed with the request without delay while maintaining trust with their customers.
After deploying Miracom MES system to each factory, a global composite parts company redeployed its MES to become globally competitive. The customer requested Miracom's remote operation improvement service to improve screen UI (User Interface) functions and develop new programs for the convenience of factory operator. The firm also requested the capability to check details on inspection items as per MES core UI item operation and on product connection screen as per each recipe, as well as the addition of new columns. These additions allowed them to quickly reflect customer requirements and increase customer satisfaction, resulting in continuous smart factory advancement business with Miracom.
